This Privacy Policy (the “Policy”) describes how Bano Trading SAL (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this Privacy Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at (info@banopuratos.com)

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Odoo.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Odoo.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Customer support information
• • Purpose of collection: to provide customer support.
  • Source of collection: collected from you
  • Disclosure for a business purpose: shared with our processor Odoo.
  • Personal Information collected: any information you provide during customer support interactions.

 Consent

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we require your explicit consent for such processing. For secondary purposes like marketing, we will ask for your expressed consent or provide you with an opportunity to say no.

User Rights

You are entitled to the following rights:

·         The right to access your Personal Information;

·         The right to correct or rectify any Personal Information and to complete any incomplete Personal Information;

·         The right to restrict or object the processing, use or disclosure of your Personal Information;

·         The right to withdraw your consent from data processing of your Personal Information.

Basis for our Lawful Data Processing

The obligations imposed on us by the Lebanese Law No. 81/2018 mean that we can only use your Personal Information if we have legitimate, specific and explicit purposes, such as the following:

• Performance of a Contract with you: We process your Personal Information to fulfill our contractual obligations such as processing orders, providing services, managing transactions, and delivering products.
• Compliance with Legal Obligations: We may process your personal information to comply with legal and regulatory requirements, including responding to lawful requests from authorities, preventing fraud, and maintaining tax and accounting records.
• Legitimate Business Interests: We may use your personal information for operational purposes, such as improving our services, auditing our accounts, enhancing user experience, conducting analytics, and ensuring the security of our systems.

·         Your Consent: We rely on your explicit consent to process your Personal Information. You can withdraw your consent at any time, in accordance with the User Rights clause.

Data Retention Period

We will retain your personal information as long as necessary for the purposes of satisfying any legal, accounting, or reporting requirements. Following the retention period mentioned hereabove, your personal information will be permanently deleted.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Odoo to power our online store. You can read more about how Odoo uses your Personal Information here: https://www.odoo.com/privacy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Odoo Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Odoo merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Odoo Audiences, through which other Odoo merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed through the implementation of industry-standard security measures, including but not limited to encryption and secure servers.

Your personal data is stored on secure servers located in Lebanon. If data is transferred outside Lebanon, we ensure compliance with applicable data protection regulations by implementing appropriate safeguards.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Changes will be communicated through our website, and we encourage you to review this policy periodically for updates. Material changes will be notified directly to users.

Applicable Law and Dispute Resolution

This Policy, and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this Policy or its formation, shall be governed by and construed respectively in accordance with (a) the Lebanese Laws and the exclusive jurisdiction of the courts of Beirut, Lebanon.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by:

Email: (info@banopuratos.com)

Phone: (+9613911663)